COSY AUTUMN DEALS · 1–22 OCT. · -10% FROM €80: COSY10 · -15% FROM €160: COSY15 · SITEWIDE

We've already got the answer to your question!

How to create my account?

1. Go to the following page: Create an account

2. Enter your e-mail address.

3. Fill in the form that appears with your personal details and your delivery address.

I forgot my password, what do I do?

Would you like to log in to your account but have forgotten your password? Then don't panic!

Go to the login page here.
Click on Forgot your password?
Enter the e-mail address of your KnifeLeader.eu account and click on Send reset link.
You will then receive an e-mail inviting you to confirm your request to receive a new password.

I can no longer access my account. What should I do?

Uh oh... Problems accessing your account?

1. Are you sure you've entered the right password? If you're not sure, you can click on Forgot your password to receive an automatic e-mail giving you a new password.

2. Are you sure you didn't misspell your e-mail address when you registered? If you think the problem is with the address, send us an e-mail to hello@knifeleader.eu so that we can check your account.

3. Was your last connection more than 5 years ago? If so, all the data in your account has been deleted in accordance with our privacy policy and the new General Data Protection Regulation (GDPR).

If you have the slightest doubt about why your account is inaccessible, send us an email at hello@knifeleader.eu and we'll do everything we can to find a solution!

How does the loyalty programme work?

You earn loyalty points with every completed order. These points will be available as soon as your order is dispatched.

1€ spent = 10 loyalty points = 0.05€ discount (on your next order).

To use them, you'll need to convert them into a discount voucher.

How are my personal details protected?

For everything you need to know about protecting your personal data, click here!

How to order?

Placing an order on KnifeLeader couldn't be easier!

1. Once you're on the sheet for the kitchen knife or utensil you've chosen, simply click on the green "Add to cart" box. A small window will appear with a summary of your purchase: at this point, you can either continue shopping or go to your basket. If you don't need anything else, click on the latter box.

2. You will then see a summary of your basket. You can modify your purchase: either put it in the bin, or change the quantities. The basic delivery costs are also shown.

Note that you still have the choice of continuing your shopping or completing your order.

3. Let's go ! If you don't have an account with us, you'll need to create one! Enter all the necessary information: surname, first name, address, etc.!

4. Next, you'll have a choice of several delivery methods: choose the one that suits you best!

5. Finally, the dreaded payment stage! Choose your payment method, enter your details and confirm: that's it! An email will be sent to you with a summary of your order - that's it!

How do I know if a product is in stock?

Don't worry, if your Swiss Army Knife or other product is not in stock, a delivery time will be specified in red above the "Add to cart" box. For example, "Shipped within 5 days".

If the item is in stock, the words "In stock" will be shown in green above this same box.

This way, you can check our stock levels in real time and place your order at all times!

Note that if a product is not in stock and you wish to order it, we will do our utmost to obtain it as quickly as possible!

What does ‘shipped within X days’ mean?

Most of the items in our catalogue are marked "In stock", but some have a lead time indicated, for example "Shipped within 5 days", "Shipped within 7 days", "Shipped within 15 days". This means that the item is being restocked and will be dispatched as soon as we receive it.

What does "On request" means?

The lead time for a product is indicated as "On request" when it requires special production or replenishment on demand. In both cases, the delivery time is not specified. We would still like to offer you this service. Once your order has been placed, we will get back to you as soon as possible with a more precise delivery date. You can also contact us by email (hello@knifeleader.eu) beforehand to get an idea of the delivery time.

What does "Awaiting manufacturing" means ?

A product is indicated as "Awaiting manufacturing" when it is currently being produced by our supplier. We have ordered it and will receive it as soon as it is available. The lead time may vary and we will keep you informed at every stage once your order has been placed!

I got a discount voucher, how do I use it ?

All voucher codes created just for you are available in your personal space, under the heading "Vouchers". Other voucher codes linked to a special offer will not appear in this section.

To use a code, copy it and paste it into your basket in the "Promo code" box.

Can I deliver to another address?

Of course it is!

1. Log in to your account.

2. Click on Addresses.

3. You can add as many addresses as you like!

4. When you place your order, you will be able to choose one of the addresses you have previously created.

The billing address and delivery address can of course be different.

How to cancel my order?

If all the products in your order are in stock at the time you place your order, it will be transmitted by computer to our warehouse 10 minutes after your payment has been validated. Once the order has been received by our super-preparers, we cannot guarantee that it will be cancelled.

You can send us an email to hello@knifeleader.eu specifying your surname, first name and order number, as well as the reason for the cancellation, and we will always find a solution.

How do i get my invoice?

The invoice is sent automatically in the e-mail confirming shipment of your order. You can also download it from your KnifeLeaders account under the "Order history and details" tab, once the order has been dispatched. The invoice is displayed for each order line.

What are the different countries, prices and delivery methods?

Click here to find out about the different delivery methods and rates available on our site!

How do I track my parcel?

2 simple ways to track your parcel:

- As soon as your parcel is dispatched from our warehouse, you will receive an automatic e-mail from us containing the link to the tracking system.

- You can also access it from your KnifeLeader account, "Order history and details" tab. Click on the order you want and you will see the progress of your parcel, the date your order was dispatched, the carrier and the tracking number.

I still haven't received my order. What should I do?

There are several possible reasons for this:

1. Has your order been dispatched? To find out, go to My account > "Order history and details".

2. If your order has been dispatched, have you checked the tracking information? The link to your parcel tracking is sent automatically by email as soon as your order has been dispatched (remember to check your spam folder). It is also available in My account > "Order history and details".

3. Does your parcel tracking still not work, even 3 working days after your order has been dispatched? Or is parcel tracking working but there's a problem with the delivery of the parcel? Contact us by e-mail at hello@knifeleader.eu, so that we can open an enquiry with the carrier!

4. The parcel tracker says it's been delivered but you haven't received anything?

- First of all, find out if a neighbour, the caretaker or someone you know could have collected the parcel for you.

- If, after your search, your parcel still hasn't turned up, you will need to contact the carrier responsible for delivering your parcel to make a complaint.

- Once you have complained to the carrier, you can contact us at hello@knifeleader.eu to explain the situation. We will send you the procedure to follow, which involves filling in a declaration on your honour and returning it to us with a photocopy of both sides of your identity card. An investigation will be launched to trace your parcel.

How do I change my carrier?

If your order has already been dispatched, you cannot change carrier.

If your order has not yet been dispatched, you can change carrier by contacting us by e-mail at hello@knifeleader.eu, stating your surname, first name and order number, as well as the new mode of transport you require.

An additional payment will be required if the new mode of transport is more expensive than the one initially chosen.

How do I change my delivery address?

If your order has already been dispatched, you cannot change your delivery address.

If your order has not yet been dispatched, you can change your delivery address:

- Send us an e-mail to hello@knifeleader.eu, specifying your surname, first name and order number, as well as the new delivery address.

When will my order be dispatched?

If all products ordered are marked "In stock", your parcel will be dispatched on the same day for orders placed before midday (excluding weekends and public holidays). If you have placed your order after 12 noon, it will be dispatched early the next morning. You will receive an automatic email from us as soon as your order leaves our warehouse with the carrier's tracking number.

If one of the products ordered is not in stock and is labelled "Shipped within 7 days", for example, one of our cutters will contact you quickly to remind you of this dispatch deadline. As soon as we receive the replenishment from our supplier, your order will be prepared and then dispatched. You will receive an automatic email from us as soon as your order leaves our warehouse, with the carrier's tracking number.

My delivery tracking is still not active

You have received an automatic e-mail from us confirming that your parcel has been dispatched, but tracking is still not active.

Sometimes the tracking code is not updated immediately on the carrier website. You need to allow up to 48 hours for the code to work. Sometimes tracking is not activated at all, but your parcel is on its way and delivered on time.

The item I received is not to my liking. How do I return it?

Returns are at the customer's expense (see conditions here).

If you are not satisfied with the product you have received, you can return it to us by following these 5 steps:

1) The product must be returned to us in new, unused, undamaged packaging at the following address:

SARL LW - KNIFELEADER 245 allée Louis Blériot Résidence Mandelieu 2000 ZI les Tourrades 06210 MANDELIEU

2) Do not forget to insert the delivery note in your parcel. If you no longer have the delivery note, simply make a note of your order number on a piece of paper.

3) Please specify on the delivery note or on a piece of paper whether you would like a credit note (valid for 1 year) or a refund.

4) Send us an email to knifeleader.eu so that we can send you a payment link. You will then receive a returns label, which you will need to print out and stick to your box.

5) Once our team has received and analysed your product, we will proceed as previously decided: the returned product(s) will be refunded or a credit note will be issued.

Concerning the packaging: when the product packaging is damaged, the product cannot be put back on sale. In this case, we will refund 75% of the total amount. Damaged or used products (e.g. broken tip or broken product) will not be refunded.

Why has my payment been refused?

To prevent fraud, the bank automatically blocks certain e-mail addresses. Try placing your order with another e-mail address, or through the secure Paypal system.

Other possible explanations:

- You have mistyped your bank card number

- You have exceeded the weekly spending limit

- You are using a card that is not accepted by our system

If you are still unable to place your order and need help, please contact us using our contact form by clicking here.

How long does it take to return an item?

To return a product to us, it must be new and unused (hygiene is a must!), with its packaging in perfect condition and in a blister pack (if there is a blister pack). You can return the item to us up to 60 days after your purchase. We will refund you within 10 working days of receipt of your parcel in our offices.

Request your returns label by email (postage costs are at your expense) from hello@knifeleader.eu. The return label is valid for 1 week.

Is my knife guaranteed?

Are you experiencing a problem with a product purchased from our site? Breakage (except tip and chip in the cutting edge), premature use, operating problem...

To find out whether your knife or utensil is guaranteed by the manufacturer against manufacturing defects, go to the product sheet and check whether the duration of the guarantee is specified!

When there is a guarantee, it is noted in the left-hand corner of the photo like this:

Please note that regardless of the length of the guarantee (2 years, 10 years, lifetime...) manufacturers NEVER guarantee their knives against tip breakage or chips in the cutting edge. These problems are considered to be linked to incorrect use (weakening of the blade following too sudden a movement or impact, lack of maintenance, infrequent sharpening, etc.) and not a manufacturing defect.

If the damage caused by misuse (and therefore not guaranteed by the manufacturer) is not too extensive, you can have your knife repaired.

It is important to note that rusty knives or utensils are not covered by the warranty, as rust is not considered to be a product defect, regardless of the length of use (short or long). Rust is the result of too many environmental factors, or of inappropriate use or maintenance.

For any other problem linked to a manufacturing defect, please send us an e-mail to hello@knifeleader.eu with the following information:

- Your order number

- At least 2 photos of the product (one zoomed in on the defect, one from a distance showing the entire product)

- How did the problem appear?

I ordered the wrong item. How do I return it?

If you have received the wrong item, you can return it to us by following these 5 steps:

1) The product must be returned new, in its packaging, unused to the following address:

SARL LW - KnifeLeader.eu

245 allée Louis Blériot

Résidence Mandelieu 2000

ZI les Tourrades

06210 MANDELIEU

2) Do not forget to insert the delivery note in your parcel. If you no longer have the delivery note, simply make a note of your order number on a piece of paper.

3) Please specify on the delivery note or on a piece of paper whether you would like a credit note (valid for 1 year) or a refund.

4) Send us an email to superclient@couteauxduchef.com so that we can send you a payment link for postage. You will then receive a shipping label to print out and stick to your box.

5) Once our team has received and analysed your product, we will proceed as previously decided: the returned product(s) will be refunded or a credit note will be issued.

I've received a faulty item, what should I do?

If you have received an item that is damaged or does not work, please contact us using our contact form or by e-mail at hello@knifeleader.eu, enclosing :

- A description of the problem

- At least 2 photos of the product: one close-up and one from a greater distance, showing the fault and the product as a whole. Our team will then be able to assess the problem.

We will then get back to you to explain how to return your faulty product!

I haven't received the right reference number. What should I do?

If you have not received the correct product, please contact us using our contact form or by email at hello@knifeleader.eu and send us :

- At least 2 photos of the product: up close and from a distance (showing the product as a whole) as well as a photo of the reference number and barcode.

Our team will then be able to find out the source of the error and send you the product you ordered.

My parcel is missing an item. What do I do?

If you notice that an item is missing from your parcel, please contact us using our contact form or by email at the following address: knifeleader.eu and send us :

- The reference / name of the missing product

- Some photos of the parcel: in its general condition on receipt.

Our team will then be able to investigate and find a solution!

Why is my dishwasher-safe knife rusting?

It's understandable that you were looking for dishwasher-safe kitchen knives because you didn't want to waste time washing them by hand! But surprise, after the first trip through the dishwasher, traces of rust appear... Click here for an explanation and our advice on how to avoid corrosion!

What payment methods are available?

Several payment methods are available. You can pay by :

- Credit card: Visa, Mastercard, American Express

- Paypal

- Bank transfer: dispatch after receipt of transfer

- Apple Pay

- Google Pay

- Klarna (some countries only)

- iDEAL (some countries only)

- Bancontact (some countries only)

None of the payment information on the transaction is stored in our computer systems, which is why you are asked for it again each time you place a new order on our site!

Is online payment secure?

The SSL protocol:

Today, the principle of the SSL protocol is the most widespread solution for securing transactions. The success of the SSL solution is based on its ease of use and its integration into all browsers on the market. SSL (Secure Socket Layer) is an information communication protocol that ensures the authentication, confidentiality and integrity of data exchanged. It is a means of ensuring secure communication with our customers.

Can I benefit from gift wrapping?

Unfortunately, we do not have a gift-wrapping option.

However, if your order is a gift and you wish to have it delivered to the person concerned, please note that we never display a price on the delivery note (except for deliveries outside the EU, in which case the invoice is required for the parcel to clear customs).

I can't find the product I'm looking for

Send us an e-mail to hello@knifeleader.eu with the name of the product you are looking for and we will do our best to find it for you :)

Find all our advices here!

We've put together a wealth of advice on the use, choice and care of your knives and kitchen utensils.

Come and have a look!

How do I get my knife engraved?

Our team offers you the opportunity to add a personalised engraving to the blade of your knives!

Here's how it works:

1. Click here. Then add several quantities if there are several knives to be engraved (e.g. 1 quantity for 1 knife to be engraved).

2. Continue shopping, remembering to add the knife to be engraved to your basket and proceed to checkout.

3. Send an email to hello@knifeleader.eu with details of the engraving.

Delivery times: Please allow approximately 7 working days for the preparation and engraving of your knife, in addition to the delivery times stated. If the knife to be engraved is not marked "In stock", you will need to allow extra time for the knife to be restocked.